Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–5 business days within the United States.
Do you offer free shipping?
Yes! We offer FREE standard shipping on all U.S. orders over $150.
Orders under $150 are shipped at a flat rate of $15.
Returns & Store Credit
What is your return policy?
We accept returns within 10 days of the delivery date.
Items must be unworn, unwashed, with original tags attached, and in their original condition.
Do you offer refunds?
We do not offer refunds.
Approved returns receive store credit, valid for 30 days from the date it is issued.
Store credit is non-transferable, cannot be redeemed for cash, and may only be used by the original customer.
How do I start a return?
Please contact us at genesiseditt@gmail.com with your order number and the reason for your return. We'll guide you through the return process.
Orders
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with your tracking number.
Products & Sizing
How do I choose the right size?
Each product page includes sizing information to help you choose the best fit. If you have any questions, feel free to contact us before placing your order.
Will sold-out items be restocked?
Some styles may be restocked, while others are part of limited collections. Follow us on Instagram or subscribe to our newsletter to stay updated.
Contact
How can I contact Genesis Edit?
Email us anytime at:
We'll get back to you as soon as possible.
Page title
FAQ | Genesis Edit
Meta description
Find answers to frequently asked questions about shipping, returns, store credit, sizing, and orders at Genesis Edit.